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How do I register and get a Customer ID?
- Please click on the register button and fill out the secure registration form. You do not have to include your credit card information until you want to place an order.
- When form is complete, press "Register Now." Please be sure to write down your Customer ID number and password. You will need it to order.
Your "Ship To" address must be listed with your credit card company (Suggestion: See your 800 number on the back of your credit card). For your added protection, we go the extra mile required by the credit card validation process. We verify both "Bill To" and "Ship To" addresses with credit card banks when processing orders. If your "Ship To" address is different than your "Bill To" address, please contact your credit card company to add your "Ship To" information to their files as a note, comment or alternate shipping address. This will help us to expedite your order and provide quickly processing.
How do I find a product?
Think about key words you would like to search by. Next, use our Product Search feature or our BuyUptime Directory to quickly locate product(s) that you are interested in acquiring additional information. All product pricing, specifications and availability can be found in our online catalog pages. It's that simple!
How do I place an order with BuyUptime?
You have two options for order placement:
Order Online
It's very easy -- and safe -- to order online. You simply find the product you want to purchase, click 'buy now' to order, enter your user I.D. and password, click to confirm -- and you're done. Just follow the simple steps below:
- When you find a product you want, click on the "Buy Now" button. If you have not registered, you will be prompted to do so.
- The viewcart screen appears and you select the shipping method that best suits your needs.
- Click on the "Shop More" button to continue shopping - or - choose the "Checkout" button to place your order.
- A verification page appears so that you can review your order for accuracy. If you wish to place your order exactly as it appears, click on the red "Checkout" button, or use the "Reset Forms" buttons to make changes, cancel your order, or edit your account.
- Your order has been sent when you receive a thank you message and a confirmation number. Please write down the order confirmation number as it enables you to check your order status and obtain tracking information online.
When will my order be processed?
Please note:
- All orders are processed as soon as the payment method has been verified.
- All orders require both billing and shipping address verification prior to being sent to one of our warehouses for fulfillment.
- Orders approved by our credit department before 1:30pm EST are usually shipped the same day.
- Orders approved by our credit department after 1:30pm EST are processed the next business day (excluding holidays).
- Orders approved by our credit department Friday after 1:30pm EST are processed on Monday (excluding holidays).
- We prefer to send credit card orders to your credit card billing address to avoid unnecessary delays.
How do I cancel an order?
Once an order has been entered and you have received an order number, we can only cancel an order if the item is on backorder. To request cancellation of a backorder, please email support@buyuptime.com.
Ordering on-line; how safe is it?
We understand you may have concerns about ordering products on-line and giving out credit card information. The reality is that BuyUptime.com is a secure web site if you have a browser that supports secure on-line transactions. We utilize Secure Socket Layer (SSL) technology, the industry standard for transferring sensitive information over the Internet. When you enter your credit card information on-line, it is encrypted so others cannot access or potentially use it. We also won't allow products to be shipped to an address other than your billing address UNLESS that shipping address is registered with your credit card company. You can feel just as confident giving out credit card information on-line as you do on the phone, or anywhere else you use a credit card.
What if I have a question about the features of a product?
We work hard to provide you with the most complete product information available anywhere. If you still have questions, please contact our sales support staff via email - sales@buyuptime.com or by phone 888-288-8843.
How do I check my order status?
- Go to Order Tracking and enter your email and password.
- Click on the "Order Status" button on the top of the page.
- You can then view the status of your order. When your items ships, you will be shown a product shipped status. When we have tracking information for your order, the status will become a clickable link which will allow you to track your order on-line.
Why does my order show a backordered status when the product shows in stock?
In a very small percentage of our orders, inventory can be depleted by the time your order reaches the warehouse. You may also click on Order Center to check your order status on-line. Should this occur, BuyUptime will notify you of the backorder status within one business day.
Do I have a choice of shipping options?
You can choose any of the following shipping options, depending on your delivery and budget requirements:
- FedEx Economy (FREE on orders over $100!)-- Ground service with normal delivery 3-4 days from purchase (not available for deliveries to Hawaii and Alaska).
- FedEx 2-Day -- Delivery by second business day by 4:30pm in primary service areas and by 7:30pm to residential destinations.
- FedEx Standard -- Delivery by the next business day, by 3:00pm in primary service areas (by 4:30pm to most other areas) within continental U.S. This service is not currently available in Hawaii and Alaska. Saturday delivery is not available.
Where will my order be shipped from?
Our orders are drop-shipped directly from our suppliers’ factories throughout North America, thus you may notice packaging material other than from BuyUptime.com included in your shipment. Your order will ship from the closest warehouse that has the item in stock. This distributed warehouse system ensures you receive the quickest possible delivery. This type system may also mean that orders with multiple items may ship from different locations and arrive in separate shipments. No additional shipping charges will be assessed for items shipped separately.
All shipping charges are determined according to product weight and maximum shipping zone. To view the actual shipping charge for any item, click on the "Buy Now" button and the shipping charge for your order will be displayed. However, please be sure to register with BuyUptime prior to adding items to your order list or to view shipping charges. Once you've registered, you'll have unlimited access to the Order Center where you can view your order lists, shipping charges and place your orders.
Does BuyUptime ship to addresses outside the continental U.S.?
Yes, we are able to ship to all 50 United States and Canada as well. Additionally, we are able to ship to Guam and Puerto Rico addresses. However, standard delivery times may be subject to change for these territories and/or commonwealths.
Can I ship to multiple destinations?
When placing multiple orders, each with a different "Ship To" address, please contact our Client Relations Department at 888-288-8843 Monday through Friday between 8:00am and 5:00pm CST for assistance.
Does BuyUptime deliver on Saturday?
Orders are delivered Monday through Friday. Please contact our Client Relations Department at 888-288-8843, Monday through Friday between 8:00am and 5:00pm for further information.
Can I change the shipping method on my order (e.g.FedEx Priority to FedEx Economy or vice versa) after my order has been placed?
Due to the speed in which we process orders, we are unable to change the shipping method once orders are electronically transmitted to our warehouses.
How can I track my order?
As an added security feature, we do not publish or give out tracking numbers. You can track the order status on-line by going to the Order Center and following these easy steps:
- Click on the month and year in which you placed your order.
- Click on the "View" button.
- You can then click on your order number. You will be brought to your Order Statement where you can view the status of your order.
- To track your order, click on the Product Shipped text located under the product you have ordered on your Order Statement. This text will only appear as a clickable link when the tracking information is available for your order.
How do I report a shipped order that has not been delivered?
Ground shipments are usually delivered within 2-6 business days. If your order is not delivered within 10 business days of the ship date reflected at our Order Center, please e-mail us to report the overdue delivery. In order for us to initiate a trace or process a claim with the carrier, we must be notified of delivery problems within 30 days of shipment.
What should I do if my package arrives damaged?
If the freight carrier attempts to deliver a package that appears to have been damaged in transit, you should refuse the delivery. Please e-mail us or call our Client Relations Dept. at 888-288-8843, Monday through Friday, between 8:00am and 5:00pm CST to report the package refusal. Once receipt of the package is confirmed back at our warehouse, we will replace the product or refund the full cost of your order to your account.
If you choose to accept the damaged package, have the carrier note the damage on his/her records. In the event that the product inside was damaged in transit, e-mail us or call our Client Relations Dept. immediately to report the problem. We will then contact the carrier to pick up the package from you and process a credit for the returned item.
What do I do if I have lost or do not remember my Customer I.D. # and/or password?
If you cannot remember or lose your Customer I.D. # or password, please contact our Client Relations Department at 888-288-8843 Monday through Friday between 8:00am and 5:00pm CST. We may be able to assist you with obtaining this information.
Why do I get a page that states "Access Unavailable"?
You may get an "Access Unavailable" message for the following reasons:
- Invalid password or I.D. # -- This message often appears if your Customer I.D. number and/or password are entered incorrectly. Your password must be at least 8 characters (letters and numbers only). You choose your password when you initiate your account. Your Customer I.D. number and password should be entered as follows:
Customer I.D. #: xxxx,xxxxx Password: xxxxxxxxx
- Timed out or used an old bookmark -- You may also receive this message if you have been logged in for more than 15 minutes. All logins have a 15-minute time limit. You can login as many times as you wish during the day and night. We put the login time limit in place as a form of protection for our customers.
Some customers login, receive the "Thanks you are now logged in" page, click on the "Continue" link, then receive the "Access Unavailable" message. If you receive this message, simply e-mail your Customer I.D. #, full name and the steps that you took to receive the message.
Do you publish a catalog?
Our catalog is currently located at http://www.buyuptime.com where you can find the most complete information available on the Internet to help you make an informed purchasing decision, plus up-to-date information on pricing and availability.
How do I get product information or pricing for an item that I wish to purchase?
Product information and pricing is available in our online store. Other easy-to-use search features and store directory will quickly bring you to the products in which you are interested in purchasing.
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